Terms of Business of Coles Electrics
For the purposes of these Terms of Business (hereinafter, “Terms”), “me” or “I” shall refer to Coles Electrics and “you” shall refer to you, our customer. You have requested that we undertake certain works for you and by allowing us to proceed with those works, you are indicating your agreement to the Terms set out below.
1. Estimate
The value of the estimate is what I expect to charge you for the works, based on our initial discussions. In the event of unforeseen circumstances or unexpected issues arising it may be necessary to review the original price and provide you with a new estimate. You have the right to accept or decline the revised price.
2. Written Quotation
The written quotation follows the estimate and is the final price for the works discussed, including labour and materials. Any subsequent variation to the works (including, without limitation, if you change the scope or if unforeseen circumstances or unexpected issues arise) will likely result in a new or revised written quotation. You have the right to accept or decline the new quotation. Should you choose to decline, all works will cease and on receipt of our invoice you must pay in full for all works already completed in accordance with the original quotation.
3. Clients Obligations
- If you and I agree that you will be responsible for providing the measurements for some or all of the materials and/or products needed for the works, you alone will bear the cost of replacing the said materials and/or products in the event of the measurements being incorrect.
- If you and I agree that you will be responsible for providing some or all of the materials and/or products needed for the works, you alone will bear the cost of replacement in the event the said materials and/or products turn out to be faulty and/or unsuitable.
- You will inform me, prior to the works commencing, of any hazards or potential hazards known or suspected in or around the premises where the works are due to be carried out.
- You will grant me access to the premises where the works are to be carried out and will ensure that all necessary consents, permissions and licences, if any, have been obtained in advance of the works commencing.
- You will ensure the safe and secure storage of any materials and/or equipment left (with your permission) at your premises during the works and will be accountable to us for any loss or damage to such materials and/or equipment.
- You will (unless included as part of the quotation) be responsible for any necessary improvements to and/or redecorating of the premises following completion of the works.
4. Supplier Obligations
- I will undertake the works with all due care, skill and diligence, will complete the works within a reasonable timeframe and will ensure that we comply at all times with all applicable laws and regulations.
- I will supply materials and/or products needed for the works (if any) that are of high quality and will take full responsibility for replacing any materials and/or products that prove to be faulty or substandard.
- I will take good care of your property, furnishings and wall coverings.
- I confirm that we hold and will continue to hold a valid and current Public Liability and Professional Indemnity Insurance Policy.
5. Materials and Products
For the avoidance of doubt, all materials and/or products supplied and delivered to you during the course of the works shall remain the property of Coles Electrics until such time as the works have been paid for in full by you, following receipt of our invoice. Title to such materials and/or products will transfer to you only when full payment has been received by us.
6. Force Majeure
Neither party shall be liable for any delay or failure in fulfilling their obligations under these Terms where such delay or failure results from circumstances beyond that party’s control (including, but not limited to, an act of God, fire, act of government or state, prevention from or hindrance in obtaining any raw materials, energy or other supplies, industrial action or labour disputes of whatever nature and any other reason beyond the control of the party).
7. Cancellation
Should you wish to cancel the contract between Coles Electrics in respect of the works, you have fourteen (14) days in which to do so following your acceptance of our quotation. You are obligated to pay for any services provided to you during the 14 day cancellation period, if any.
8. Payments
Full payment terms (including, where relevant, deposit payments to be made by you) are as set out in the applicable quotation. For the avoidance of doubt, you agree to settle any undisputed invoice in full within 5 days of receipt.
9. Complaints
I hope and expect that you will have no cause to complain about any aspect of our service. If, however, there is anything at any point that does not meet your expectations, please do not hesitate to let me know and I will do my utmost to make things right. Please see the full complaints policy for extended information.
10. Business Insurance
Coles Electrics is fully insured by Hiscox Insurance Company Ltd. Limit of Public Liability insurance cover is £2,000,000. Limit of Professional Indemnity insurance cover is £500,000.
